This is my profileContact via CazVidMeredith
Customer Service Professional with 5+ years in Telecom & Hospitality
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Competencies
Provided technical assistance to resolve service and connection issues for customers.
Handled billing discrepancies and explained billing details to ensure customer understanding.
Assisted clients across various roles, delivering clear information and ensuring satisfaction.
Gained understanding of healthcare insurance policies, HIPAA, CMS, and GDPR regulations.
Produced promotional videos and designed marketing materials for social media campaigns.
Education
Languages
Summary
Dedicated professional experienced in technical support, billing, healthcare policies, and digital content creation, committed to enhancing customer satisfaction and operational efficiency.
Key Achievements
- Resolved diverse customer issues, including technical support, billing discrepancies, and service inquiries.
- Built expertise in healthcare insurance policies and regulations, enhancing customer support quality.
- Managed appointment scheduling and customer information entry, reducing no-shows and improving operational efficiency.
Experience
Customer Service Representative
Provided technical support and personal assistance to customers, resolving service and connection issues., Clearly explained plans, services, and billing details to ensure customer understanding., Handled and resolved billing discrepancies, consistently meeting quality and satisfaction metrics.
Customer Service Advocate
Assisted clients by delivering precise details about insurance coverage, encompassing hospital admissions, diagnostic services, and specialized treatment., Acquired extensive understanding of insurance policies and healthcare regulations, including HIPAA, CMS, and GDPR.
Appointment Setter
Managed and confirmed client appointments through email and phone, ensuring an organized and efficient schedule., Collected, updated, and accurately entered customer information into the company's system., Proactively contacted clients to confirm upcoming appointments, reducing no-shows...
Graphic Designer & Customer Service
Designed marketing materials and visual content for social media, improving user engagement., Produced promotional videos for campaigns and service launches.