Mercy - Senior Sales Support CRM Coordinator

Demonstrated experience with Inbound & Outbound.

Demonstrated experience with Data Entry and Reporting.

Demonstrated experience with Customer Relationship Management.

Demonstrated experience with Active Listening Skills & conflict resolution.

Demonstrated experience with Google Workspace.

Handled 50+ inbound calls, emails, and chats daily, building rapport with customers while multitasking across a high volume of open cases.. Navigated internal systems to investigate and resolve onboarding, payment, and account issues, logging accurate case notes for every interaction.. Guided new users through first-login setup and account navigation, and escalated complex cases to management with clear, well-documented context.. Escalated complex cases to management with clear, well-documented context, and owned cases end-to-end through confirmation of resolution.. Managed daily customer transactions and maintained accurate, well-documented sales records for accountability.. Grew the customer base and sales volume through retention-focused, empathetic customer support, contributing to stronger repeat business and higher revenue.. Resolved customer inquiries on product information, pricing, and availability with clear, professional communication.