Customer service specialist with experience in flight support and manufacturing processes, possessing solid problem-solving skills and technical knowledge.
Utilized communication and interpersonal skills to assist customers and resolve issues efficiently.
Applied decision-making skills to troubleshoot and address system errors and customer concerns.
Supported system error resolution and clarified doubts for frontline support in an escalation environment.
Participated in manufacturing using milling, lathe, and welding techniques during internship.
Allied Global
Help customers solve their concerns, unforeseen and solve problems they have with their flights., Support on floor with errors that the system could give by providing solutions and clarifying their doubts., Escalation department being the last department in which the client could turn, being the last resort.
Free zone agencia
Manufacture of partes in the milling machine., Manufacture of partes in the lathe machine., Electric welding., General maintenance of machines.
Bachelor Professional technical
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Assisted in general maintenance of machinery, gaining practical experience in industrial equipment upkeep.
