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Customer Service & Administrative Professional with diverse experience in education, warehousing, and client support
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Competencies
Skilled in addressing customer needs, resolving issues, and maintaining positive client relationships across multiple channels.
Proficient in data entry, database management, and office software to support organizational operations.
Experience in tracking stock levels, processing orders, and managing warehousing activities.
Delivered targeted tutoring sessions, fostering academic growth and understanding among university students.
Education
Languages
Summary
Dedicated professional with proven skills in customer support, administrative tasks, and educational tutoring. Adept at enhancing operational efficiency and client satisfaction.
Key Achievements
- Provided personalized tutoring services, enhancing student understanding and academic performance at the University of KwaZulu-Natal
- Streamlined warehouse order processing and inventory management, improving efficiency and accuracy in shipping operations
- Resolved customer inquiries and complaints promptly, leading to increased customer satisfaction and loyalty
Experience
Leadership | Tutoring
Provided courses relevant services for individuals and study groups throughout the year
Warehouse assistance
Processing orders: Packing and labeling packages for shipping, and processing customer orders. Managing inventory: Tracking and updating inventory levels, and placing orders for new materials. Loading and delivering: Loading delivery vans, and checking that shipments match the delivery schedule. Maintaining the warehouse: Keeping the warehouse clean and organized. Gathering supplies: Gathering materials and supplies from stores for colleagues
Customer service
Responded to customer inquiries via phone, email, and chat, resolving issues and providing product information. Managed and resolved customer complaints in a professional and timely manner, resulting in a 25% increase in customer satisfaction ratings. Collaborated with internal teams to resolve complex customer issues and improve overall customer experience