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Customer Service & Logistics Specialist with 5+ years across healthcare, logistics, and technical support
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Competencies
Bilingual communication and customer service excellence applied in healthcare, logistics, and exam monitoring settings.
Applied to resolve technical issues in online exam monitoring and system tracking environments.
Effectively managed multiple responsibilities across roles, ensuring timely resolution and service delivery.
Collaborated with healthcare providers and logistics teams to streamline operations and improve communication.
Education
Languages
Summary
Experienced in customer service, logistics coordination, and technical support, with a proven ability to adapt to high-pressure environments and multi-task effectively. Bilingual communicator committed to delivering quality support across healthcare, logistics, and online exam sectors.
Key Achievements
- Managed ticket resolution and claims processing at Echo Global Logistics, enhancing workflow efficiency.
- Provided health appointment scheduling and insurance verification, supporting seamless healthcare operations at Optum.
- Monitored online exams and resolved issues in real-time, maintaining exam integrity and system reliability at ProctorU.
Experience
Logistics Coordinator
Ticket Resolution, Claims Processing, Warranty Assistance, Coordination with Logistics
Health Customer Service Agent
Health appointment scheduling, Insurance Verification, Coordination with Healthcare Providers
Bilingual Monitoring Agent
Online Exam Monitoring, Pre-Exam Setup Verification, Multi-Tasking in a High-Pressure Environment, Real-Time Issue Resolution, Incident Reporting
Ticketing Customer Service Agent
Tracking system management, load updates based on tracking, excel management, cold calling