Experienced in customer service, logistics coordination, and technical support, with a proven ability to adapt to high-pressure environments and multi-task effectively. Bilingual communicator committed to delivering quality support across healthcare, logistics, and online exam sectors.
Bilingual communication and customer service excellence applied in healthcare, logistics, and exam monitoring settings.
Applied to resolve technical issues in online exam monitoring and system tracking environments.
Effectively managed multiple responsibilities across roles, ensuring timely resolution and service delivery.
Collaborated with healthcare providers and logistics teams to streamline operations and improve communication.
Echo Global Logistics
Ticket Resolution, Claims Processing, Warranty Assistance, Coordination with Logistics
Optum Company
Health appointment scheduling, Insurance Verification, Coordination with Healthcare Providers
ProctorU Company
Online Exam Monitoring, Pre-Exam Setup Verification, Multi-Tasking in a High-Pressure Environment, Real-Time Issue Resolution, Incident Reporting
Route Protection Company
Tracking system management, load updates based on tracking, excel management, cold calling
Degree program attended but not completed
Modern Languages
High School Diploma
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