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Melissa
Customer Service Executive / Process Trainer
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Competencies
Demonstrated experience with Microsoft Office (Excel, Word, PowerPoint).
Demonstrated experience with Google Workspace (Docs, Sheets, Forms).
Demonstrated experience with Outlook.
Demonstrated experience with Basic HR systems & databases.
Demonstrated experience with Data entry & reporting.
Education
Languages
Summary
Customer Service Executive / Process Trainer open to new opportunities
Experience
Associate Executive – Front Desk & Operations / HR Support
Manage daily front desk operations, reception coordination, and workplace readiness to ensure smooth business operations.. Oversee meeting room bookings, calendar scheduling, interviews, and one-on-one sessions with high accuracy and zero conflicts.. Coordinate office inventory, pantry supplies, and operational stock levels through proactive tracking and timely reordering.. Process invoices, maintain finance documentation, and support timely submissions in line with internal compliance procedures.. Handle petty cash transactions, maintain accurate reconciliations, and ensure full receipt traceability.. Support internal events by coordinating logistics, room setup, refreshments, materials, and vendor communications.. Arrange travel bookings, accommodation, transport, and related administrative requirements for staff when required.. Maintain organized filing systems, operational trackers, and confidential records with strong attention to detail.. Serve as HRBP point of contact for assigned projects, partnering with executive leadership on attendance, leave, engagement, reporting, employee queries, and people-related operational matters.. Assist with performance review cycles, scheduling feedback meetings, tracking documentation, and supporting development plan follow-ups.. Prepare weekly and monthly operational / HR reports, highlighting trends, risks, and key updates for management.. Build strong working relationships across departments while delivering professional, responsive, and dependable support.
Admin & HR Assistant / First Responder – Prathya
Manage daily administrative operations, scheduling, and office coordination to ensure smooth business functions.. Support HR processes including recruitment coordination, onboarding, employee records, and employee engagement initiatives.. Maintain confidential employee, operational, and case documentation with a high level of accuracy and discretion.. Coordinate meetings, interviews, calendars, and internal communications across multiple departments.. Assist with invoice submissions, vendor follow-ups, procurement requests, and workplace readiness standards.. Oversee front desk operations, visitor management, and general office administration.. Provided confidential first-response support to individuals in sensitive situations requiring empathy, professionalism, and sound judgment.. Maintained detailed case records, incident reports, and assisted with data collection, reporting, and escalation procedures.. Demonstrated strong communication and interpersonal skills while managing high-pressure and time-sensitive situations.. Supported service users while upholding safeguarding procedures, privacy, and professional standards.
Customer Service Executive / Process Trainer
Managed customer inquiries across multiple service channels while consistently meeting service standards and KPIs.. Resolved customer complaints efficiently, improving satisfaction outcomes and client experience.. Maintained accurate customer records, service logs, and operational documentation.. Supported internal teams with escalations, issue resolution, and service coordination.. Delivered onboarding and process training to new recruits across operational teams.. Coached staff on systems, workflows, service expectations, and quality standards.. Monitored team performance, identified coaching opportunities, and supported employee development.. Assisted with continuous improvement initiatives to enhance productivity, efficiency, and service delivery.. Supported implementation of workflow changes, new products, and updated compliance procedures.