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Melissa
Customer Support & Tech Support Specialist with 2+ years of experience
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Competencies
Excelled in exceptional communication skills across customer service and technical support roles.
Demonstrated ability to work collaboratively in team environments, including various roles at ATT.
Provided technical assistance in internet and air support settings, managing escalations and training.
Developed a passion for teaching and developing others through multiple technical and customer service roles.
Utilized dispatch software and Microsoft Office Suite effectively in daily work activities.
Education
Languages
Summary
Bilingual professional with over 2 years of experience in customer service and technical support, strong communication and team collaboration skills, and proficiency in dispatch software and Microsoft Office.
Key Achievements
- Gained over 2 years of experience in customer service and technical support roles.
- Held multiple roles at ATT Internet Air, including Tech Support, Escalation Desk, and Backup Supervisor.
- Proficient in dispatch software and Microsoft Office, demonstrating technical versatility.