Melissa - Hospitality Supervisor with 8+ years in Guest Services and Operations

Henderson, Nevada, United Statesen

Led housekeeping teams ensuring high standards of cleanliness and guest satisfaction at multiple resort properties.

Streamlined check-in/check-out processes, improving efficiency and reducing guest wait times.

Published on CazVid

Summary

Dedicated hospitality professional with over 8 years managing guest services, supervising staff, and streamlining operations across resorts and hotels. Committed to delivering exceptional guest experiences and operational excellence.

Key Achievements

Trained staff in customer service and operational procedures, enhancing team performance and service quality.
Managed inventory and supplies, reducing costs and minimizing waste across departments.
Handled guest relations effectively, resolving issues promptly to maintain positive experiences.

Skills

Customer ServiceExpert

Exceptional ability to engage with guests, address needs, and ensure high satisfaction levels.

Team LeadershipAdvanced

Proven success in supervising staff, assigning tasks, and motivating teams to achieve goals.

Operations ManagementIntermediate

Experience in overseeing daily property operations, inventory control, and task coordination.

Communication SkillsAdvanced

Skilled in clear, professional communication with guests and team members across diverse settings.

Experience

Housekeeping Lead

DSV

2025 - Present

Employee Trainer. Inventory. Customer Service. Cleaning

Housekeeping Supervisor

The Linq Resort & Casino

2024 - 2025

Greetings/Customer Service/Interacting with Guests. Inspect Rooms/Overseeing Staff Performance & Guidance. Paperwork/ DND Walks/Assign Room Sections/ Checking Room Status. Assign Tasks & Goals/ Submit Daily Comprehensive Computer Reports. Mattress Inspections/Cart Inspections/Safety Inspections/Houseman Inspections

Front Desk Supervisor

Hilton Lake Las Vegas Resort & Spa

2023 - 2024

Greetings/Customer Services/Interacting with Guests. Phone Services/Make Reservations/Adjustments/Money Handling. Check & Update with Front Desk Agents & Bell/Valet/Daily Meeting. Filing/Cleaning/Room Inventory with H.K. & Eng.. Adjust Schedule/VIP Rooms/MOD Report/Print & Check Reports/Check Due Outs/ Payments/Refund/Credits/Respond to Survey’s

Supervisor Housekeeping/Front Desk

Hampton Inn & Suites

2017 - 2023

Greetings/Customer Services/Interacting with Guests. Phone Services/Make Reservations/Adjustments/Invoices. Property Walks/Filing/Organizing/Paperwork/Inventory. Order Supplies/Distress/Money Handling/Night Audit/Assign Rooms. Update Out of Order Rooms/Cleaning/Inspect Rooms/DND Walk/Manager Reception