Experienced in customer service, billing, and issue resolution with a strong background in hospitality, committed to delivering exceptional client experiences.
Expert in assisting customers with inquiries, complaints, and claims, ensuring positive experiences.
Skilled at identifying problems and providing effective solutions promptly.
Proficient in managing billing issues and explaining payment processes to customers.
Bilingual communicator capable of engaging diverse clients clearly and professionally.
Conduent Guatemala
Help customers with concerns about their damage packages, like status of their claims, disputes, general information about the claim process.
Alorica Guatemala
Help customer with concerns about their accounts like billing issues, payment arrangement, provide customers with benefits that the company offers.
Antigua Hotel Solutions
Assist customers during their trip, take reservations online, over the phone and walk-ins, supervise the housekeeping development.
Bilingual Secretarial
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Experienced in maintaining positive customer relationships and enhancing service satisfaction.
