This is my profileContact via CazVidMelanny
Welcome to CazVid!
Contact
San José,San José,Costa Rica
Available on CazVid
Competencies
Networking & CybersecurityIntermediate
Demonstrated experience with Networking & Cybersecurity.
MySQLIntermediate
Demonstrated experience with MySQL.
SQL ServerIntermediate
Demonstrated experience with SQL Server.
Microsoft OfficeIntermediate
Demonstrated experience with Microsoft Office.
Effective communicationIntermediate
Demonstrated experience with Effective communication.
Education
Technical Diploma
CTP José Figueres Ferrer
Completed ongoing
High School Diploma
MEP
2023
Cybersecurity Fundamentals
Cisco Networking Academy
Apr 2025
Basic Database Workshop
UNED
2024
English for Workplace Interactions
INA
2020
Customer Service Course
INA
2018
Languages
enNative
Experience
Customer Service & Technical Support
Servicios San Cristóbal
Oct 2023 - Jan 2025
Handled inquiries from national and international clients in the tourism sector., Resolved an average of 50 weekly inquiries, maintaining high satisfaction levels., Managed changes and cancellations, reducing response times by 20%., Provided basic technical support: account creation, network configuration, CMD diagnostics, Remote Desktop and AnyDesk connections.
Skills
Networking & CybersecurityMySQLSQL ServerMicrosoft OfficeEffective communication
Published on CazVid - May 17, 2026