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Shift Supervisor at KFC - Mabilo
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Competencies
Demonstrated ability to enhance customer satisfaction through effective communication and problem-solving.
Skilled in supervising and training staff to achieve operational goals and maintain high service standards.
Proficient in managing POS systems, ensuring accurate transactions and efficient payment processing.
Experienced in overseeing inventory levels, conducting stock takes, and implementing efficient stock control measures.
Knowledgeable in effective upselling strategies to enhance sales and improve customer experience.
Education
Summary
Experienced Shift Supervisor at KFC with a strong track record in customer service and team management. Known for improving operational efficiency and staff performance.
Key Achievements
- Successfully managed daily operations and staff supervision for over a decade, enhancing team productivity.
- Implemented effective customer service strategies, resulting in a significant increase in customer satisfaction.
- Oversaw inventory management, reducing waste and optimizing stock levels through accurate forecasting.
- Trained and developed staff, fostering a culture of excellence and teamwork among employees.
Experience
Cashier
Act as a Primary Point of Contact, Customer Service & Greeting Customers. Taking Orders Accurately | Processing Payments (Cash/Card). Managing Point of Sale (POS) System | Upselling Menu Items. Packaging Orders | Maintaining Cleanliness in the Lobby & Service Areas. Addressing Customer Complaints.
Training Captain
Shift Supervisor
Accept Cash and Credit Card Payment. Work closely with Staff to Assist Customer. Oversees Daily Operations | Staff Supervision. Customer Service | Resolving Customer Issues. Managing Inventory | Enforcing Health & Safety Protocols