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mbali
Customer Experience Agent
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Competencies
Demonstrated experience with Customer Service.
Demonstrated experience with Customer Experience.
Demonstrated experience with Reception.
Demonstrated experience with Front Desk Administration.
Demonstrated experience with CRM.
Education
Summary
Professional profile
Experience
Customer Experience Agent
Handled inbound customer enquiries, account queries and service requests.. Assisted customers with billing, SIM, contract and product-related queries.. Used CRM systems to capture customer information and resolve cases accurately.. Provided first-call resolution while maintaining quality and customer satisfaction targets.. Escalated complex customer issues to relevant departments.. Worked across multiple systems while handling high call volumes.
Work Integrated Learning (WIL) Student
Reception and patient registration.. Managed patient records and appointments.. Answered telephone enquiries.. Delivered excellent customer service.. Supported daily clinic operations.