Mbalentle - Founder

Demonstrated experience with Microsoft Excel.

Demonstrated experience with Sage.

Demonstrated experience with Pastel.

Manage customer enquiries and orders directly via social media and WhatsApp, responding promptly and resolving issues to keep customers satisfied.. Handle day-to-day business communication, record-keeping, and problem-solving independently.

Assisted customers on the shop floor with product queries, complaints, and purchases, ensuring a positive experience.. Maintained accurate stock and transaction records while working efficiently under time pressure.

Monitored and responded to live chat conversations, ensuring clear, timely, and professional communication.. Applied active listening and problem-solving skills to handle queries and flag issues appropriately.

Engaged directly with customers to understand their needs and provide appropriate product solutions.. Built rapport quickly and handled objections and concerns professionally.

Delivered fast, friendly service to customers daily, resolving queries and complaints at the till point.. Promoted to Money Market Clerk for accuracy, reliability, and strong customer interaction skills.. Maintained organised, accurate records of transactions and customer interactions.

Provided attentive customer service in a fast-paced environment, managing multiple tables and requests at once.