Maylea - Customer Service Representative – Fraud Department

Demonstrated experience with Fraud Prevention.

Demonstrated experience with Account Security.

Demonstrated experience with Customer Issue Resolution.

Demonstrated experience with Hardware Troubleshooting.

Demonstrated experience with Software Troubleshooting.

Served as a primary point of contact for Apple Card users, specializing in fraud prevention and account security.. Managed high-volume calls regarding compromised cards, declined purchases, and suspicious activity.. Facilitated formal dispute filings for incorrect transactions, ensuring accuracy and compliance with department protocols.. Utilized specialized internal tools to resolve customer issues efficiently while maintaining a high standard of service.

Received calls from customers whose cards had been compromised, declined when making a payment or purchase, or who were calling to file a formal dispute over a transaction they believed was incorrect.. Provided a positive customer experience and resolved their issue using the tools available.