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Competencies
Demonstrated experience with Trilingual Communication (Spanish - English - French).
Demonstrated experience with Effective Verbal and Written Communication.
Demonstrated experience with Time Management and Multitasking.
Demonstrated experience with Microsoft Office.
Demonstrated experience with Google Workspace.
Education
Languages
Experience
CS ASSISTANT
Customer Service Representative with experience in Retail, focused on customer assistance, request handling, and problem-solving in alignment with the company’s excellence in service standards and policy adherence., Experience delivering customer support in Spanish, English, and serving as a communication bridge between English- and Spanish-speaking parties, enabling efficient interaction with internal departments that function solely in English, especially when specialized Spanish-speaking teams were not accessible., Proficient in utilizing internal tools, documenting cases and following up, and operating under performance metrics in fast-paced settings.
ADMINISTRATIVE ASSISTANT
Merged administrative tasks with customer service roles, aiding in the resolution of various issues and addressing inquiries from clients, staff, and outside contacts., Tasked with arranging schedules, handling communication, organizing both physical and digital records, and creating documents like reports and presentations., Assisted in planning activities, organized meetings and logistics, and managed office supplies., Engaged regularly with individuals from various backgrounds, showcasing professionalism, empathy, and effective communication abilities.