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Over the phone interpreter
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Competencies
Delivered accurate spoken interpretation in multilingual settings for medical, legal, financial, and insurance sectors.
Handled diverse customer inquiries via phone, ensuring effective communication and issue resolution across different domains.
Possesses excellent verbal skills, enabling clear, empathetic, and professional interactions with clients and stakeholders.
Efficiently managed high-volume calls daily, maintaining productivity and accuracy in fast-paced environments.
Effectively used interpretation tools and customer service technologies to enhance service delivery and efficiency.
Education
Languages
Summary
Dedicated professional with over 5 years in interpretation and customer service, skilled in managing high call volumes, providing bilingual support in English and Spanish, and ensuring effective communication in diverse sectors.
Key Achievements
- Provided over 200 calls daily at Propio, handling medical, insurance, legal claims, 911, and banking interpretation services.
- Managed 90-110 calls daily as a Virtual Assistant at Elevate Teams, delivering insurance policies and support to diverse customers.
- Facilitated interpretation in English and Spanish, assisting clients with medical, insurance, and financial tasks at Bilingual.
Experience
Over the phone interpreter
Provided interpretation services for medical, insurance, legal claims, 911, 3rd party dial outs and bank assessments., Handled almost 200+ calls daily.
Virtual assistant
Provided insurance policies of all kinds to different customers everyday., Managed insurance calls, receiving between 90 to 110 calls everyday.
Over the phone interpreter
Provided interpretations in English and Spanish for clients that need help with medical, insurance, and financial tasks., Handled almost 150+ calls everyday.