Experienced in delivering customer support across finance, telecom, and retail sectors. Skilled in communication, problem solving, and team collaboration, dedicated to ensuring customer satisfaction and efficient service delivery.
Delivered support in automotive finance, telecom, and retail, managing client requests and ensuring satisfaction.
Handled customer issues effectively through clear communication, resolving conflicts in high-volume environments.
Developed strong troubleshooting skills, resolving client queries related to orders, refunds, and device support.
Utilized dispatch software and support tools to improve communication, streamline processes, and manage requests.
KM2solutions
Provided customer service in the automotive finance sector, assisting with shipping processes and vehicle title solutions., Gained valuable experience in client support and issue resolution.
Unexify Solutions
Delivered customer support for TruConnect, offering assistance with mobile phone service, including plan selection and activation., Ensured customer satisfaction by clearly explaining product options and resolving service issues.
Itel
Offered customer support for Wallmar[link hidden], assisting with order placement, tracking, and refund inquiries., Managed multiple requests efficiently, ensuring customer satisfaction.
ZeroVariance
Provided device support for Assurance Wireless customers, handling issues such as refunds and filing compliance reports., Developed strong communication and problem-solving skills.
Bachelor's Degree
Bachelor Science
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Collaborated effectively with teams to meet client needs and support high-volume service goals.