Mavis - Digital Marketing Specialist

Demonstrated experience with Dispute Resolution.

Demonstrated experience with High-Volume Transaction Management.

Demonstrated experience with Fraud Detection.

Demonstrated experience with Email Support.

Demonstrated experience with Live Chat Support.

Managed daily high-volume customer transactions across multiple P2P trading platforms, handling an average of 20+ client interactions per day.. Negotiated trade terms, resolved payment disputes, and delivered timely resolutions to maintain a trusted merchant reputation.. Built lasting client relationships through consistent, professional communication across chat platforms and trading portals.. Identified and flagged suspicious transactions and potential fraud, protecting both parties and maintaining platform integrity.. Maintained detailed transaction records and reports to ensure full accountability and transparency with all clients.. Handled customer complaints with patience and professionalism, consistently achieving positive resolution outcomes.

Managed inbound and outbound client communications via email and messaging platforms, maintaining response times under 2 hours.. Resolved customer inquiries, complaints, and requests with a focus on first-contact resolution and client satisfaction.. Coordinated appointment scheduling, follow-ups, and calendar management for multiple clients simultaneously.. Created and scheduled social media content, monitored engagement, and responded to community messages and comments.. Prepared weekly performance reports outlining task completion, client feedback, and traffic metrics.

Delivered personalized product consultations, achieving consistently high client satisfaction and strong repeat purchase rates.. Managed client relationships through digital channels, professionally handling inquiries, complaints, and after-sales support.

Advised clients on tailored insurance and financial products, consistently meeting and exceeding monthly sales targets.. Maintained a strong client retention rate through trust-based service, regular follow-ups, and clear financial guidance.

Built and managed a high-trust online trading community across multiple digital platforms, maintaining consistent daily engagement with 20+ clients.. Developed communication strategies to attract, onboard, and retain community members, resulting in a strong reputation and repeat client base.. Managed brand reputation in real time, resolving disputes and maintaining positive community sentiment under pressure.. Monitored community activity, identified trends, and adapted engagement strategies to sustain audience growth and satisfaction.

Planned and executed social media marketing campaigns across Facebook, Instagram, TikTok, and YouTube to promote beauty products and services.. Ran targeted paid ad campaigns on Facebook/Instagram and TikTok, optimizing creatives and audiences to maximize reach and conversion.. Created scroll-stopping visual content using Canva and scheduled posts via Hootsuite/Buffer to maintain consistent brand presence.. Tracked campaign performance using Meta Business Suite and Google Analytics, adjusting strategy based on engagement and conversion data.

Developed and executed marketing presentations tailored to target audiences, consistently achieving and exceeding monthly acquisition targets.. Leveraged email marketing and direct outreach to nurture leads and convert prospects into long-term clients.. Managed a large client portfolio, applying CRM principles to track relationships, follow up effectively, and drive retention.

Designed and delivered engaging content programs for diverse audiences, demonstrating strong storytelling and audience engagement skills.. Won Best Teacher Award for exceptional content delivery and measurable audience impact — a direct parallel to high-performing digital content.

Delivered front-line customer service, managing high volumes of client interactions, inquiries, and complaint resolution daily.