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Mauro
Customer Support & Tech Support Specialist with 7 years in IT and Interpretation
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Competencies
Delivered internet and computer technical support to individual and business clients.
Investigated and monitored security threats and managed firewall configurations.
Provided technical and credit report support, and managed customer inquiries effectively.
Conducted by-phone interpretation for Spanish-English communication needs.
Facilitated quality and service assurance in customer support roles.
Education
Languages
Summary
Experienced in delivering technical, customer, and cybersecurity support, along with interpretation services, specializing in client issue resolution, network troubleshooting, and credit report management.
Key Achievements
- Managed diverse customer issues across technical support and credit report services
- Handled complex cybersecurity monitoring and firewall troubleshooting for corporate networks
- Provided interpretation services managing third-party calls in Spanish and English
Experience
Technical Support Call Center Agent
Experience on how to manage customer’s issues throughout technical support on the internet field.
Interpreter
Former by-phone interpreter with current experience managing third-party calls when a translator to Spanish was required.
Network Technical Support
In charge of Checkpoint firewall troubleshooting, submitting JIRA tickets to solve, configure, and monitor Checkpoint devices failures., In charge of investigating and monitoring possible cyber-security threats that may compromise the security of the company.
GCC/D2C Agent
Current experience on handling the consumer's credit report needs, such as mailing copies of the credit report, managing security freezes, fraud alerts, disputes and other technical support issues., Experience on handling soft sales, sensitive fraud cases and identity theft scenarios.