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Customer Service & Inventory Management Professional with 5+ years of diverse experience
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Competencies
Provided customer support, handled inquiries, and ensured high satisfaction levels through technical assistance and issue resolution.
Managed inventory of medical supplies, optimized stock control, and automated reporting using Google Apps Script and Sheets.
Supported safety procedures via data collection, risk analysis, and maintaining compliance documentation in safety protocols.
Utilized HTML, CSS, JavaScript for frontend development and automated systems with Google Apps Script for operational improvements.
Assisted customers with mobile application troubleshooting and management, ensuring effective usage and user satisfaction.
Education
Languages
Summary
Dedicated professional with over 5 years of experience in customer support, inventory control, and safety systems. Skilled in automation, troubleshooting, and data analysis to improve operational processes across diverse industries.
Key Achievements
- Led inventory management of medical supplies, enhancing accuracy and operational efficiency through scheduled audits.
- Designed and implemented an automated inventory system using Google Apps Script, streamlining stock reporting processes.
- Supported risk prevention by developing a wildlife sightings database, contributing to safety analysis and compliance documentation.
Experience
Customer Service Representative
Create service orders, process refunds, collect invoices, and assist customers with mobile application management., Provide technical assistance and troubleshooting support, ensuring high levels of customer satisfaction.
Warehouse Manager
Led the inventory management of medical supplies and equipment, overseeing incoming and outgoing shipments., Designed and programmed an inventory management system using Google Apps Script and Google Sheets, automating stock control and reporting processes., Scheduled and executed periodic...
Safety Management System intern
Developed a historical wildlife sightings database to assist in operational risk prevention related to animal hazards., Supported the Safety Management System (SMS) team with data collection, risk analysis, and compliance documentation.