This is my profileContact via CazVid
Mauricio
Real Estate & Property Operations Analyst with 5 years in property management
Video resume
Contact
Competencies
Delivered bilingual customer support, managed complex inquiries, and improved service processes.
Proficient in Salesforce and Jira for issue tracking, case management, and workflow automation.
Supported housing programs, managed resident accounts, and coordinated property processes.
Maintained accurate records and ensured compliance with operational policies.
Facilitated cross-functional communication in fast-paced environments and handled complex client interactions.
Education
Languages
Summary
Bilingual professional with over 5 years in real estate, housing operations, and client services, specializing in property management, customer support, and process coordination.
Key Achievements
- Supported core operations in utilities coordination, housing programs, and resident account management.
- Provided bilingual customer support and managed complex inquiries in CRM platforms.
- Collaborated with internal teams to resolve cases efficiently and ensured data accuracy and compliance.
Experience
Resident Services Specialist
Supported core operations across utilities coordination, property violations, and the Housing Choice Voucher (HCV) program., Managed resident accounts, service activations, and compliance processes., Worked closely with internal teams to resolve cases efficiently., Maintained accurate financial and...
Customer Service Specialist
Provided expert bilingual customer support using CRM platforms., Efficiently managed complex inquiries and escalations to ensure prompt and accurate resolution., Played a key role in onboarding new team members and driving process improvements through proactive knowledge sharing and collaboration.