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Logistics and Customer Success Manager with 8+ years in Supply Chain
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Competencies
Handled import/export documentation, dispatch, driver coordination, and real-time operations monitoring.
Delivered high-touch support to enterprise accounts, ensuring customer satisfaction and operational visibility.
Standardized reporting workflows and improved operational procedures across multiple roles.
Supported performance reporting, KPI tracking, and data accuracy checks to enhance decision-making.
Coordinated with international partners, teams, and stakeholders to streamline operations.
Education
Languages
Summary
Experienced in managing international export, container logistics, and client relationships within the supply chain industry. Proven track record of process improvements, stakeholder coordination, and operational accuracy across multinational settings.
Key Achievements
- Oversaw international export operations, ensuring cargo compliance and timeliness at SUMMAR Financial LLC
- Managed end-to-end container logistics, reducing delays and demurrage costs at Lean Solutions Group
- Created standardized reporting workflows and supported billing processes, improving operational efficiency at Amazon OPS Services
Experience
Account Manager - Freight Division
Oversaw international export operations for LATAM Cargo, ensuring compliance with flight schedules, cargo regulations, and documentation standards., Led communication with European and LATAM partners, resolving operational incidents and ensuring seamless cargo flow., Supervised administrative...
Cust. Success Manager, Dispatcher, Logistics coordinator
Managed end-to-end container logistics, including port appointments, dispatch, and drayage coordination, reducing delays and demurrage costs., Provided executive logistics support, such as invoicing, billing, and credit/debit notes for mistakes made in the operation., Delivered high-touch customer...
Bilingual Exports Assistant / Team Lead
Supported Amazon Flex operations by tracking KPIs, improving route planning, and enhancing driver performance metrics., Managed leadership inboxes and schedules while assisting with high-priority operational escalations., Resolved customer and delivery-related issues through root-cause analysis and...
Account Manager Assistant / SDS Associate
Created internal SOPs and standardized reporting workflows for the regional operations manager., Assisted with the billing and invoicing process, ensuring accuracy in order data, pricing validation, and timely submission of documentation for accounts receivable., Assisted with performance reports,...