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Office Manager, Sleep Lab
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Competencies
Demonstrated experience with Patient registration.
Demonstrated experience with Insurance benefit verification.
Demonstrated experience with Billing concerns.
Demonstrated experience with Eligibility verification.
Demonstrated experience with Scheduling.
Education
Languages
Summary
Professional profile
Experience
Office Manager, Sleep Lab
Lead daily office operations while managing patient registration, scheduling, insurance benefit verification, payment collection, billing concerns, and staff workflow.. Contact insurance carriers by phone and web to obtain prior authorizations and resolve authorization or coverage issues before scheduled services.. Explain financial obligations, payment arrangements, benefits, and available assistance resources to patients while maintaining accurate, confidential records.. Hire and train new employees and serve as a department resource for workflow, customer service, and operational issues.
Access Associate, Sleep Lab & Pulmonary Lab
Completed high-volume patient access functions including eligibility and benefit verification, scheduling, registration, prior authorization follow-up, and financial communication.. Worked across payer portals and healthcare systems to obtain required approvals and help prevent delays in patient services.. Resolved billing and authorization questions with patients, insurance carriers, and internal teams; used conversational Spanish when needed to explain benefits, payments, and basic equipment instructions.
Financial Counselor, Oncology & Admitting
Counseled oncology patients regarding insurance liabilities, out-of-pocket costs, payment solutions, Charity Care, Medicaid, and other financial resources.. Connected patients with reimbursement and assistance programs, including free-drug, copay assistance, and foundation support.. Created Excel financial and billing reports for hospital leadership and reviewed coverage-related issues to support accurate reimbursement and patient access.
Patient Access Representative, Emergency Room & Admitting
Registered and admitted patients in a fast-paced setting, followed precertification requirements, and reviewed denied claims including LCD/NCD issues for appropriate follow-up.. Served as designated shift leader, coordinating staff workload and productivity while training and mentoring new employees.