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Mathapelo
Call Centre Agent
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Competencies
Demonstrated experience with Customer service and query resolution.
Demonstrated experience with Inbound and outbound calling.
Demonstrated experience with Call-centre sales and working toward targets.
Demonstrated experience with Customer information capture and record updates.
Demonstrated experience with Zoho CRM.
Education
Languages
Summary
Call Centre Agent open to new opportunities
Experience
Call Centre Agent
Handled inbound and outbound customer calls and explained products and services.. Promoted routers, Wi-Fi and mobile-related services while working toward sales targets and performance indicators.. Captured and updated customer details and processed orders and service requests.. Assisted customers with basic Wi-Fi and connectivity troubleshooting and responded to complaints.. Used Zoho CRM to capture and update customer details, record interactions, track customer interest and application status, create tasks, and schedule callbacks and follow-ups.. Used Easy Dialer to support outbound calling activity.
Service Ambassador
Assisted customers with courier services and responded to customer queries.. Captured client information, processed payments and maintained accurate records.. Operated office equipment and supported day-to-day administrative tasks.. Helped resolve customer concerns professionally and provided customer-service support.
Cashier Customer Service
Provided customer service and assistance in a retail pharmacy environment.. Handled customer transactions accurately and maintained a professional approach when assisting customers.. Handled customer information with care and confidentiality.