Mateo

Local Research Assistant

Systematization and transcription of interviews on memory, reconciliation, and transitional justice.. Conduction of qualitative content analysis and key findings extraction.

English and Spanish Teacher

Designed personalized pedagogical strategies focused on learner autonomy and language immersion.. Prepared students for standardized language proficiency exams.

Hospitality Manager – Maintenance Coordinator

Supervised and trained teams of up to 15 employees across housekeeping, maintenance, and guest services.. Implemented operational strategies to improve performance and service quality.. Designed internal procedures to improve service quality and customer satisfaction.. Managed internal procedures to enhance customer satisfaction and resolve high-pressure incidents efficiently.

Customer service representative

Attended passengers technical inquiries according to the guidelines provided by the company, always looking to provide the best customer experience and one call resolution both for the client and the passenger.. Sold company services and took payments using the company’s software and following the security guidelines thoroughly.

Delivered tailored language instruction to non-native English and Spanish speakers.. Designed personalized pedagogical strategies focused on learner autonomy and language immersion.. Prepared students for standardized language proficiency exams (TOEFL, IELTS, SIELE, DELE, etc.).

Hospitality Manager & Maintenance Coordinator

Supervised and trained teams of up to 15 employees across housekeeping, maintenance, and guest services.. Implemented operational strategies to improve performance and service quality.. Managed internal procedures to enhance customer satisfaction and resolve high-pressure incidents efficiently.

Local Research Assistant

Systematized and transcribed interviews on memory, reconciliation, and transitional justice.. Conducted qualitative content analysis and extracted key findings.

Travel Associate

Attended passengers inquiries according to the guidelines provided by the company, always looking to provide the best customer experience and one call resolution both for the client and the passenger.. Took payments using the company’s software and following the security guidelines thoroughly.