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Mateo
Customer Service Agent with 2+ years in BPO and Multilingual Support
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Competencies
Delivered personalized support, information, and issue resolution to diverse customer needs.
Effectively communicated with clients in both English and Spanish through various channels.
Engaged customers in selling intangible products and providing tailored service recommendations.
Verified and adhered to protocols, standards, and parameters in sales and customer service contexts.
Education
Languages
Summary
Bilingual call center agent with over two years of experience providing customer support and sales in the telecommunications and logistics sectors, with proven ability to communicate effectively in English and Spanish.
Key Achievements
- Provided bilingual customer support in English and Spanish across multiple call centers including Teleperformance and UPS.
- Handled customer inquiries about services, invoices, and accounts, ensuring clear communication and issue resolution.
- Maintained compliance with interaction parameters and standardized procedures during sales and service roles.
Experience
Bilingual agent
Provide attention to the user about their services., Provide information about products, offers, and benefits assertively., Attend to the user about their invoices, their accounts, and cross-sell in English and Spanish.
Telemercaderist
Make sales by phone to foreign users., Give the customer the most appropriate service for their needs., Fully comply with the parameters due when interacting with the user.
Sales experience creator
Sale of intangible products., Communicate the service assertively to the user., Verification of procedures, protocols and standards.
Customer service representative
Inform the user of their packages and deliveries., Personalized customer management, for optimal delivery and scaling., Verification of procedures with the user in English and Spanish.