Mary - Remote Administrative Assistant / Online Programs Coordinator

Demonstrated experience with Microsoft Excel (Pivot Tables, VLOOKUP).

Demonstrated experience with Google Sheets.

Demonstrated experience with Google Workspace.

Demonstrated experience with Blue CRM.

Demonstrated experience with Email Campaign Execution.

Coordinated scheduling, logistics, and communications for 5+ virtual programs serving 100+ participants with zero session disruptions.. Maintained digital attendance, contact, and performance logs in Excel and Google Sheets, improving reporting accuracy by 30%.. Streamlined weekly outreach and reporting workflows, cutting turnaround time by 20% while meeting productivity targets independently.

Built and maintained a volunteer contact database with zero record discrepancies, mirroring the accuracy required for large-scale outreach databases.. Planned and executed structured email campaigns that increased participation by 15%, directly applicable to university and partner outreach.. Monitored and responded to all inbound inquiries within 24 hours, ensuring professional, timely communication and proper routing.

Supported organization-wide communications, enabling timely information dissemination to 200+ staff members.. Handled sensitive administrative and patient documentation with strict confidentiality, reflecting reliability with data-sensitive outreach lists.. Drafted internal newsletters and outreach materials, strengthening written communication and process-driven documentation skills.

Managed multi-account calendars and client communications via Google Calendar and Calendly with 100% appointment accuracy.. Performed high-volume, accurate data entry and correspondence drafting, maintaining consistency across repetitive administrative tasks.. Supported outreach and engagement across social and messaging channels using ManyChat and Meta Business Suite.