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Marvin
Customer Service Representative with 6+ years of experience in US, Canada & Mexico
Video resume
Técnico en computacion
Haciendo una mezcla de mis habilidades con la xomputacion y el ingles he trabajado como asistente al cliente para dos campañas Target y Microsoft. Usando mis habilidades, identifico el problema, brindo disculpas por el inconveniente y proceso a buscar la solucion respetando las políticas y procedimientos de la compañía que represento para brindar la solucion adecuado. Parte de los problemas: no me llego el producto, llego defectuoso, perdido en transito, no era lo que pedí. Revisar y rastrear pr
Contact
Niquinohomo, Masaya, Nicaragua
Open to remote
Available on CazVid
Competencies
MultitaskingIntermediate
Efficiently handled multiple customer inquiries and issues simultaneously
Problem-solvingAdvanced
Identified issues quickly and provided appropriate solutions within policy frameworks
Communication skillsAdvanced
Effectively communicated with customers in English and Spanish to resolve their concerns
EmpathyAdvanced
Displayed understanding and compassion to support customer satisfaction
Time managementIntermediate
Managed multiple customer requests efficiently within set timeframes
Summary
Experienced customer support agent skilled in problem-solving, communication, and empathy, supporting clients from North America.
Key Achievements
- Supported customers across US, Canada, and Mexico in resolving product issues
- Handled diverse problems including missing, defective, or incorrect products
- Consistently applied company policies to provide appropriate solutions
Skills
MultitaskingProblem-solvingCommunication skillsEmpathyTime management
Published on CazVid - Jul 3, 2025