Martin - Sales and Operations Manager with 10+ years of client engagement expertise

Effectively communicates with clients and management to ensure expectations are met and issues are resolved.

Handles outbound and inbound sales calls, builds customer relationships, and persuades prospects to purchase.

Coordinates staff schedules, training, and support to improve team performance and workflow.

Provides hands-on assistance in configuring and supporting various applications and products for clients.

Fluency in English and Spanish facilitates effective communication and customer service.

Communicate with clients and management to ensure expectations are met., Coordinate staff schedules, assignments, and workload priorities., Train and support team members to improve performance.

Handled Outbound/Inbound Sales calls for Car and Homeowner warranty., Explained coverage options, pricing, and benefits., Retained customers by saving policies and preventing cancellations through effective communication and problem solving.

Handled Outbound calling to hardware stores offering flashlights, powerbanks, and heating products., Sale pitching, objection handling, and follow-up., Customer relationship building and order support.

Handled inbound/outbound sales for a field service management application built for the home service industry., Cultivated strong client relationships, identifying and addressing individual needs with customized solutions., Provide hands-on assistance to customers in configuring the field service...

Handled outbound sales calls to prospective clients., Responsible for building customer relationships and developing B2B rapport., Evaluated the customer’s current situation and performed presentations on the best product to reduce cost and expenses for softphones, such as vonage business and...

Supervised solar and auto warranty campaigns, overseeing sales and reps, managing the clients engagement process from opening to closure., Operated within a sales office, assisting clients seeking legal aid through inbound calls., Responsibilities included enrollment, trial offerings and successful...

Started as a sales agent, upselling orders., Transitioned to coach relations, managing customer requests, order modification, cancellation, reshipments and addressing website issues., Promoted to a tech role within, handling website downtime by creating and managing tickets.