Martin - Customer Service & Virtual Assistance with 10+ years in client-focused roles

Utilized effective communication and problem-solving skills to address customer inquiries across various channels and industries.

Provided administrative support including documentation, scheduling, and customer communications for multiple virtual firms.

Managed inbound and outbound calls, including sales, support, and technical assistance, enhancing client engagement.

Translated documents and voice messages accurately, facilitating communication across language barriers within client contexts.

Endorsements, New Biz, Cancellations, Quotes, Re-shops or Remarks

Intake Rep: Inbound and Outbound calls to Potential clients requiring legal assistance, Translator: Translation of documents, Voice Messages, Text Messages, leave VM, Term Calls, Co Calls, and Coca Calls, Receptionist Rep: Inbound calls, identify the caller's needs to be able to transfer to the proper dept, Assignment Rep: Review the Coca List and place the attorney's team working on the case, Quality Analyst: Call Monitoring CE and CM calls, Evaluation and fill in the QA report

Inbound Calls: Contact with a list of clients for prescription notification, Outbound Calls: Contact a list of clients for documentation requirements

Inbound Calls: Product knowledge to address customers properly, Maintaining a positive, empathetic, and professional attitude toward customers at all times, Responding promptly to customer inquiries, Communicating with customers through various channels, Acknowledgment and solving customers properly, Processing orders, forms, applications, and requests