Dedicated IT professional with over 5 years of experience supporting enterprise systems, managing databases, and ensuring network security. Skilled in data visualization, troubleshooting, and hardware maintenance, committed to operational excellence and client satisfaction.
Utilized Power BI to analyze data, identify failures, and suggest improvements in business processes.
Created, updated, and managed data queries for reports and troubleshooting in various systems.
Managed and controlled firewall networks to ensure network security and operational stability.
Administrated website quality assurance including testing paths, collaborating with developers for improvements.
Jumpeople, Corp
Debug CMS system to ensure the status of outdated and updated data, Analyze databases and display possible failures or improvement areas using Power BI, Propose ideas to attract new customers to the website by creating logic front-end flows, Check and report irregularities on the ERP billing system...
Jumpeople, Corp
Manage and control firewall networks, Documentation of incidents and resolutions in a ticketing system, Administrate everything related to website ́s manual quality assurance such as happy path, negative and alternate path, Meeting collaboration hand by hand with developers for quality assurance,...
Marriott International
Monitor and debug the backup system in Datto v4.30.4 through its virtual agent SIRIS installed inside VMware to check the status of the endpoints, Troubleshoot errors after Oracle PMS system updates using SQL statements in Windows CMD with virtual assistance from India to obtain new reports on...
Diploma and certification
Bachelor of software development degree
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