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IT Specialist with 5+ years of experience in system management & data analysis
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Competencies
Utilized Power BI to analyze data, identify failures, and suggest improvements in business processes.
Created, updated, and managed data queries for reports and troubleshooting in various systems.
Managed and controlled firewall networks to ensure network security and operational stability.
Administrated website quality assurance including testing paths, collaborating with developers for improvements.
Performed ongoing maintenance, inventories, and troubleshooting on hardware and backup systems to ensure efficiency.
Education
Languages
Summary
Dedicated IT professional with over 5 years of experience supporting enterprise systems, managing databases, and ensuring network security. Skilled in data visualization, troubleshooting, and hardware maintenance, committed to operational excellence and client satisfaction.
Key Achievements
- Analyzed databases and visualized insights using Power BI, identifying areas for system improvement.
- Managed firewall networks, conducted hardware maintenance, and collaborated on quality assurance tasks.
- Troubleshot and maintained backup systems, SQL databases, and CMS platforms to ensure operational continuity.
Experience
Business Growth Assistant
Debug CMS system to ensure the status of outdated and updated data, Analyze databases and display possible failures or improvement areas using Power BI, Propose ideas to attract new customers to the website by creating logic front-end flows, Check and report irregularities on the ERP billing system...
Information Technology Operations Specialist
Manage and control firewall networks, Documentation of incidents and resolutions in a ticketing system, Administrate everything related to website ́s manual quality assurance such as happy path, negative and alternate path, Meeting collaboration hand by hand with developers for quality assurance,...
Multiproperty IT Assistant
Monitor and debug the backup system in Datto v4.30.4 through its virtual agent SIRIS installed inside VMware to check the status of the endpoints, Troubleshoot errors after Oracle PMS system updates using SQL statements in Windows CMD with virtual assistance from India to obtain new reports on...
Life, Health, and Auto Insurance Claims Agent
Act as a guide to obtain the appropriate documentation from the beginning and thus avoid bothering the client with unnecessary questions, Create personalized cost comparison templates to find the ideal plan for our clients., Discuss with the team about the risk reports to have a defined direction...
Bilingual Retention Agent
Understand the customer's need through exploratory questions and thus be able to ensure that this person is using the services optimally, otherwise an adjustment is made to their monthly plan, Disconnect and/or reconnect services for people who are moving to ensure loyalty to the company,...