Experienced assistant manager with 12 years in the hotel and call center industries, specializing in customer service, data analysis, and team support in Punta Cana.
Extensive experience assisting hotel and call center clients, resolving complex issues.
Prepared and analyzed reports to support operational and team performance assessments.
Assisted supervisory staff and supported team functions to meet operational standards.
Fluent in Spanish and English, effectively communicating with diverse clients and teams.
majestic call center
Weekly Reports, Analyze data, Assess team performance, Support supervisors, Ensure operations standards are met
bahia principe, PUJ
Prepare reports, Provide assistance to customers with complaints, accidents or complex situations in the hotel, Ensure that each client is comfortable and help improve their stay
Nexus Tours PUJ
Sale and changes of flights, Hotel reservation confirmation, Hotel changes/extensions, Handling delayed flight
Lenguas Modernas
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Managed reports, reservations, and flight arrangements, demonstrating organizational efficiency.
