Martha - Customer Service & Support Specialist with 10+ years of multi-industry experience

Provided support and resolution across various platforms, ensuring customer satisfaction and retention.

Facilitated effective internal and external communication between teams and clients in diverse roles.

Diagnosed and resolved product and system malfunctions across multiple support roles.

Organized and uploaded project data, managed work orders, and maintained detailed records.

Scheduled meetings, prepared correspondence, and managed documentation to support client and team operations.

Create and manage work orders by translating vendor portal requests into internal system tasks for Lawn.com, ensuring accuracy and timely processing., Coordinate project documentation by uploading before-and-after photos for mobile wedge and enhancement jobs, including tree trimming, ground cover,...

Exceeded customer service expectations by providing detailed, up-to-date information regarding products, services, and promotions for CashApp., Managed customer inquiries via email and chat back office, ensuring prompt and accurate responses., Delivered high-quality support by explaining...

Delivered excellent service and support to Walmart customers through phone, email, and chat platforms., Provided professional, courteous assistance using pre-scripted responses to ensure customer satisfaction.

Diagnosed product malfunctions, identified root causes, and implemented corrective actions., Maintained detailed records of support requests, escalations, and solutions as a Tier 1 and Tier 2 representative.

Organized documents such as invoices and customer orders, ensuring accuracy and timely processing., Contacted customers in the US and Canada regarding outstanding invoices., Scheduled meetings, managed calendars, and prepared professional correspondence to maintain smooth client operations.

Handled inbound calls from US customers to make global hotel reservations and manage loyalty program information., Processed credit card payments and ensured secure transactions.

Instructed students on call center operations and essential communication skills to prepare them for customer service careers.

Managed customer calls regarding eligibility, benefits, claims, and authorizations for Time Warner Cable services., Handled retention strategies to maintain long-term customer relationships.

Provided administrative and technical assistance for CenturyLink and Keiser University programs., Supported prospective students with admission procedures and program information.

Guided students through the university admissions process and program requirements., Demonstrated thorough knowledge of academic programs, degrees, and certifications.