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Operations & Sales Specialist with 10+ years of diverse experience
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Competencies
Provided technical support, handled client inquiries, and contributed to customer retention efforts.
Honed sales strategies, maintained key accounts, and mentored new staff to improve team performance.
Supervised construction projects and managed order fulfillment workflows.
Proficient in Microsoft Office, AutoCAD, MS Project, and internet research.
Fluent in English and Spanish, used in teaching, client interactions, and documentation.
Education
Languages
Summary
Versatile operations and sales specialist with over a decade of experience in customer service, sales, and project supervision across multiple industries. Skilled in client relationship management, team mentorship, and technical tools.
Key Achievements
- Managed order fulfillment and streamlined payment collections at The Office Gurús.
- Developed client relationships and increased sales at Denteco and DELL El Salvador.
- Led customer retention initiatives and trained team members across roles at Transactel and DELL.
Experience
Operations Specialist
Managed order fulfillment, ensuring alignment with customer specifications., Reviewed and applied tax exemptions accurately., Conducted soft collections on overdue accounts, improving payment compliance.
Sales Representative
Developed and maintained client relationships, leading to increased sales., Provided product education, enhancing customer satisfaction and loyalty.
Customer Support and Retention Specialist
Delivered technical support and customer service for Koodo clients., Led customer retention initiatives, reducing churn rates., Facilitated training sessions for new team members, promoting seamless integration.
Sales Representative
Consulted with customers to recommend optimal computer systems., Managed customer retention by addressing post-sale concerns., Mentored new agents, enhancing team performance and sales proficiency.
Sales Executive
Oversaw product sales and supervised installation processes., Collaborated with clients to ensure satisfaction and repeat business.
Construction Supervisor
Supervised construction projects, ensuring adherence to specifications., Prepared calculations for bids and civil works, contributing to successful project acquisitions.
Assistant to General Manager
Managed personal tasks for the general manager., Handled human resources functions, including personnel coordination.
Substitute English Teacher
Delivered English instruction, fostering language proficiency among students.