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Marquita
Provider Service Associate II
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Competencies
Demonstrated experience with CERTIFIED REGISTERED PHARMACY TECH.
Demonstrated experience with DATA ENTRY.
Demonstrated experience with OUTBOUND CALLS.
Demonstrated experience with RETAIL MARKETING.
Demonstrated experience with CUSTOMER SERVICE.
Summary
Provider Service Associate II open to new opportunities
Experience
Provider Service Associate II
Researches and communicates information regarding member eligibility, provider status and authorization inquiries to callers while maintaining confidentiality. Makes problem resolution and triage decisions not requiring clinical judgment. Facilitates peer to peer Physician conversations by connecting MDO Physicians with appropriate Physician Reviewer. Responsible for meeting SBU’s in all categories monthly.
Customer Care Advocate
Conducted outbound/inbound calls to review patient's orders regarding fertility medications and insurance discrepancies.. Insuring patients are well informed and receive orders in a timely matter. Liaising with Pharmacist and Doctors' offices to ensure patients are taken care of. Assisted in training new technicians and reviewing/creating SOP's. Insuring I make my daily quota for all tasks given
Compounding Pharmacy Technician
Compounded medications as prescribed by doctors using electronic balances, BSC class 1 hoods, Profill capsule and Tablet machines.. Assisted customers over the phone and face to face with related questions. Inventory management
Certified Pharmacy Technician
Assist in the initial set-up/preparation of dispensing procedures and required forms regarding investigation medications.. Liaise with project managers regarding receipt, handling, and return of investigational products. Ensured compliance with appropriate FDA regulation, GCP, and ICH guidelines