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IT Support Specialist
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Competencies
Demonstrated experience with Microsoft Office 365 Administration.
Demonstrated experience with Azure Administration.
Demonstrated experience with Google Suite Administration.
Demonstrated experience with Operating Systems, Software & Hardware Troubleshooting.
Demonstrated experience with Network Administration, Configuration & Maintenance.
Education
Languages
Summary
IT Support Specialist open to new opportunities
Experience
IT Support Specialist
Managed, maintained, and configured office computing equipment and software.. Monitored organizational IT systems to ensure smooth performance.. Handled account management tasks, including full employee onboardings and offboardings.. Troubleshot network connectivity issues, including VPN, LAN, and WAN.
IT Support Specialist
Monitored and responded to support tickets promptly to ensure timely resolution.. Completed PC setup and deployment for new employees using standardized hardware and software.. Assigned users and computers to appropriate business groups in Active Directory.. Utilized knowledge base documentation to support efficient troubleshooting and processes.
Level 1 Tech Support
Managed ticket volume and triaged issues across multiple teams and systems.. Logged service requests and maintained accurate updates in ticketing systems.. Installed and updated software and hardware as required.. Followed proper escalation procedures to ensure timely issue resolution.