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Marlon
Customer Service and Operations Specialist with diverse experience in healthcare, finance, and tech
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Competencies
Handled inquiries, scheduled appointments, and coordinated healthcare services.
Resolved technical issues for clients, supported troubleshooting, and addressed software concerns.
Drove sales and addressed customer needs in mobile and digital products.
Exhibited strong communication in customer interactions and team coaching.
Managed multiple dispatch requests and assisted supervisors across various operational tasks.
Education
Languages
Summary
Experienced in customer support, technical troubleshooting, and operations across healthcare, finance, and technology sectors.
Key Achievements
- Resolved a high volume of customer inquiries spanning multiple sectors.
- Escalated complex support cases and coached new hires to enhance team performance.
- Demonstrated proficiency across email, chat, call booking, and ticketing systems.
Experience
Customer Service Agent
Resolving a wide range of customer inquiries, Scheduling medical appointments, Locating healthcare providers tailored to individual needs
Customer Service Agent
Resolved a high volume of customer inquiries spanning technical support, payment processing, and general troubleshooting, Escalated complex cases to Tier 2 support, Coached new hires on systems and procedures, Served as a knowledge resource for colleagues
Sales Representative
Driving sales while resolving customer service issues, Addressed a wide variety of technical issues related to cellphones, Sold mobility and digital products, including cellphones, tablets, VPNs, antivirus software, and phone warranties
Operations Executive
Gained expertise across multiple domains, including email, chat, call booking, outbound feedback calls, and ticketing systems, Demonstrated proficiency and initiative in mobility and executive support, Assisted supervisors with various tasks and proactively learned new skills