Dedicated Data Analyst with over 5 years of experience in financial services. Skilled in data mining, visualization, and automation to support business insights. Proven ability to optimize processes and deliver actionable reports.
Applied statistical methods and data mining techniques to extract actionable insights and support decision-making.
Created interactive dashboards and reports using tools like Tableau and Power BI to communicate complex data clearly.
Designed and optimized SQL queries and managed databases to support large-scale data analysis tasks.
Utilized Python for data cleaning, automation, and scripting tasks to enhance workflow efficiency.
Iron Mountain
Managed delinquent account strategies, Tracked past-due invoices, Issued legal notifications, Coordinated PO submissions and RMS Connect escalations, Handled fee adjustments, Supported automation initiatives
UnitedHealthcare/Optum
Provided healthcare billing and plan support, Explained deductibles, Connected members with providers, Resolved billing-related inquiries
XPO Logistics
Coordinated loads, Monitored deliveries, Managed exceptions, Handled purchase orders
Concentrix
Handled delinquent credit card accounts, Negotiated payments, Supported escalations, Assisted training
BACHELOR'S IN FOREIGN LANGUAGES
WEB DESIGN STUDIES
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Developed financial models to evaluate investment opportunities and forecast key performance indicators.
