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Data Analyst with 5 years of expertise in business intelligence
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Competencies
Applied data analysis techniques to interpret complex datasets and extract actionable insights.
Proficient in Power BI and Tableau for creating interactive dashboards and reports.
Utilized SQL to query databases, join tables, and optimize data retrieval processes.
Designed clear, impactful visualizations to communicate data findings to stakeholders.
Performed statistical tests and modeling to support business hypotheses.
Education
Summary
Experienced data analyst skilled in transforming complex datasets into insightful reports and dashboards. Adept at SQL, Power BI, and cross-team collaboration to support data-driven decision making.
Key Achievements
- Led the migration of legacy reporting systems to Power BI, improving data accessibility and reporting efficiency.
- Developed and maintained dashboards that supported strategic decision-making across multiple departments.
- Collaborated with cross-functional teams to define KPIs and streamline data collection processes.
Experience
Operations Coordinator
Scheduled and dispatched crews to job sites for stucco and exterior finishing projects across residential and commercial locations, Managed daily schedules, route planning, and job assignments using dispatch software and digital communication tools, Conducted cold calls to generate leads, introduce services, and schedule estimates or consultations, Handled incoming customer inquiries via phone and email, providing quotes and answering basic service-related questions, Maintained accurate records of customer interactions, service requests, and dispatch logs, Acted as the primary point of contact between customers, crews, and management to ensure smooth job execution and on-time arrival
Sales Associate
Delivered exceptional customer service in a fast-paced retail environment by actively engaging with customers, identifying needs, and recommending appropriate office supplies, technology, and services., Consistently met and exceeded sales goals by promoting rewards programs, extended warranties, and upselling high-margin items., Participated in daily team meetings and training to stay informed on promotions, new product launches, and service updates, Collaborated with team members to manage inventory, merchandise displays, and maintain a clean, organized tech section.
Contact Center Representative
Promptly and professionally answers telephone calls from over 700 patients a week, Answered all incoming phone calls with a positive and helpful attitude, redirecting calls as necessary., Verified insurance coverage and collected necessary patient information prior to visits, Assisted with outbound calls for appointment reminders, follow-ups, and wellness check outreach, Maintained HIPAA compliance while handling sensitive patient information and documentation
Skilled Labor Technician
Collaborated with engineers, contractors, and management to complete projects on time and to quality standards., Assisted with electrical, drywall, painting, carpentry, and general repair work as needed, Followed safety protocols and company procedures in fast-paced, high-profile work environments, Performed a variety of construction and maintenance tasks across hotel, casino, and entertainment facilities
Apprentice Electrician
Assisted licensed electricians with installing, repairing, and maintaining electrical systems in residential and commercial buildings, Pulled wire, ran conduit, and installed outlets, switches, lighting, and breaker panels, Followed blueprints, electrical codes, and safety regulations to ensure accurate installations, Communicated effectively with team members to support efficient workflow and task completion, Prepared and organized tools, materials, and job site for daily tasks