A dedicated professional with over a decade of experience across hospitality, coffee, and customer support sectors. Skilled in business operations, supply chain management, and delivering excellent customer experiences.
Provided exceptional service and communication in various hospitality settings, ensuring customer satisfaction.
Launched and managed a specialty coffee business, overseeing operations, branding, and finance.
Handled purchasing, logistics, and vendor negotiations for multiple venues and product lines.
Barista, bartender, and food service experience in busy environments, ensuring high standards and customer satisfaction.
Ozzy Cafe
Launched and managed an independent specialty coffee business from concept to daily operation., Developed brand identity, menu design, and customer experience strategy., Managed budgeting, pricing, supplier negotiations, and operational costs., Oversaw production, quality control, and service...
Ghanem Group
Taking care of all alcohol purchasing for 6 restaurants to a centralized warehouse to then distribute around the group., Working alongside with the bar director, Managers, Chefs and also events teams to ensure smooth operations within the group.
Neighbourhood Coffee Roasters
We all work as all rounders in the roastery including: service, making coffee, cooking the food.
Disability Support
I had three clients where I would teach them how to live on their own., Take them to social outings., Help them with cooking, cleaning and self care.
Diploma
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Worked closely with diverse teams including chefs, managers, and event staff to maintain smooth operations.
Ghanem Group
I starting working for the Ghanem group since I was 18 at venues such as: Byblos (Bartender), Fifth element (bartender), Blackbird (bar manager), Archive (Bartender), Loft (bartender)
