This is my profileContact via CazVidMark
Program Manager at JLL with expertise in risk and compliance
Contact
Competencies
Specializes in identifying, assessing, and mitigating risks across operational and compliance domains.
Experienced in leading cross-functional teams and managing complex projects from inception to completion.
Proficient in analyzing data to identify issues, trends, and root causes for informed decision-making.
Skilled in conducting audits, ensuring regulatory adherence, and implementing corrective actions.
Effective in coordinating with diverse teams and communicating complex information clearly.
Education
Languages
Summary
Versatile professional with extensive experience in risk management, compliance, and project leadership across global organizations, dedicated to improving safety, operational efficiency, and fraud detection.
Key Achievements
- Led a global inspection program for Amazon, ensuring compliance across multiple facility types.
- Managed over 10 inspectors and coordinated 30+ stakeholders to enhance safety standards.
- Resolved high-level compliance issues through root-cause analysis and strategic interventions.
- Improved fraud detection accuracy by analyzing digital transaction trends and customer interviews.
- Streamlined employee inquiry processes at Amazon, resolving grievances and improving employee satisfaction.
Experience
Program Manager – Risk
I led a global inspection program for Amazon, ensuring compliance with health, safety, and facility standards across offices, warehouses, and studios., I managed over 10 inspectors and around 30 stakeholders worldwide, ensuring consistent delivery and adherence to protocols., I conducted training (both on-site and virtual) and oversee QA of inspection reports., I assisted in implementing new inspection software and led monthly business reviews, analyzing trends to enhance program outcomes., I identified and resolved systemic issues, creating action plans in collaboration with global stakeholders., Worked in a shared service environment and cross collaborated with various internal departments., I came up with process improvement initiatives that reduced inspector reporting workloads by around 50%.
Senior Analyst – Executive Response Team (ERT) / RCSA
I investigated and resolved high-level compliance complaints with a root-cause mindset., I trained new hires and QA analysts, conducted internal audits, and managed audit deliverables., I served as subject matter expert on regulatory policies including FTC standards., I performed data analysis to detect process risks and test control effectiveness., I worked directly with directors on ad hoc risk issues, ensuring operational alignment., I used tools like AS400, Salesforce, Mtigate, Iwatch, and CTM for risk and compliance oversight., I collaborated with several different departments in operations including CCB, AML, GSI, KYC, Collections, Fraud, and Customer Service., I ensured data was compliant and did weekly remediation reports.
Analyst – Digital Review Team
I assessed digital transactions to identify and prevent fraudulent activity., I conducted customer interviews to mitigate risks and improve fraud detection accuracy., I tracked fraud trends to enhance proactive prevention strategies.
Human Resources – Employee Resource Center
I fielded employee inquiries related to insurance, pension plan, vacation, sick leave, and employee assistance., I resolved employee complaints and grievances successfully through mediation and collaboration., I would advocate for employees, helping to identify and resolve conflicts., I provided floor support for other team members as an SME on policies and how to resolve complaints/employee requests.
Supervisor
I supervised daily team operations, managing KPIs and coaching staff to meet goals., I led recruitment and onboarding efforts and managed conflict resolution in escalated calls., I handled payroll processing using Excel and maintained departmental workflow.