Mario - Data Analyst with 5 years of experience in financial services

Applied statistical techniques to interpret complex datasets for informed decision-making.

Utilized SQL queries to extract and manage data across multiple databases.

Used tools like Tableau and Power BI to create visual reports and dashboards.

Designed visual representations of data to facilitate stakeholder understanding.

Provided phone support to carriers on load and payment inquiries., Reviewed and verified documentation to ensure timely funding., Resolved documentation and payment issues promptly, ensuring client satisfaction.

Assisted users with account setup and verification processes., Managed business inquiries related to payments and payouts., Investigated and resolved account-related support tickets with accuracy and efficiency.

Designed and delivered engaging English lessons for diverse groups., Assessed student progress and provided constructive feedback., Promoted language development through speaking, reading, and writing activities.