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Technical Support - Management Information System (MIS)
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Competencies
Demonstrated experience with Fraud Detection & Risk Analysis.
Demonstrated experience with AML (Anti-Money Laundering) Awareness.
Demonstrated experience with KYC & Identity Verification.
Demonstrated experience with Data Analysis & Pattern Recognition.
Demonstrated experience with Critical Thinking & Decision-Making.
Education
Summary
Professional profile
Experience
Technical Support - Management Information System (MIS)
Worked as technical support MIS in Southville International School and Colleges (SISC).. Doing Power Point presentation for events and meetings.. Fixing basic bug in computer.
Dental Assistant
Worked as dental assistant in different branches in South area (Makati, Pasay, BGC).. I learnt a lot of things related to dental health care such as assisting dental surgery, disinfecting dental instruments, taking dental x-rays, etc.
Customer Service Representative
Assisted players with account verification (KYC), password resets and security concerns.. Handled customer inquiries via live chat regarding account issues, deposits, withdrawals and game concerns.. Resolved complaints related to transactions, bonuses and game play in timely and professional manner.
Customer Protection Analyst
Monitored customer activity to identify potential risks related to fraud, responsible gambling, and regulatory compliance. (KYC) and Customer Due Diligence (CDD) checks, verifying identity documents and source of funds.. Investigated suspicious transactions and behavioural patterns, escalating high-risk cases to the compliance and risk teams.. Ensured adherence to Anti-Money Laundering (AML) regulations and internal policies.. Managed responsible gambling cases, including account reviews, limit setting, and self-exclusion requests.