Mario - Data Analyst with 5 years in market research and data visualization

Applied statistical methods and data visualization techniques to interpret complex datasets.

Used SQL for data extraction and database management in various projects.

Performed data manipulation, pivot tables, and advanced formulas for analysis.

Utilized tools like Tableau and Power BI to create reports and dashboards.

Enhanced customer satisfaction by providing efficient and accurate cash transactions., Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers., Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Exceeded performance metrics consistently, earning recognition as a top performer within the team., Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike., Resolved customer complaints with empathy, resulting in increased loyalty and repeat business., Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Implementation of strategies to improve the customer experience., Contacting and recovering customers who had negative experiences with the company., Recording information on the company's platforms and updating customer data., Implementation of appropriate strategies to improve the customer experience.