Experienced BPO professional with over 14 years in customer service, technical support, and team management, with a focus on communication and leadership.
Applied leadership skills to manage teams, foster communication, and support team development.
Provided effective customer service in BPO settings, focusing on client satisfaction and issue resolution.
Utilized strong communication abilities for training, mentoring, and team coordination.
Applied analytical skills for problem-solving and process improvement within support operations.
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