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Mario
Customer Service Specialist with 5+ years in tech, retail, and finance
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Competencies
Skilled in oral and written communication, providing effective customer support
Experienced in network troubleshooting, hardware/software setup, and technical issue resolution
Proficient in processing payments, managing information, and performing banking reconciliations
Fluent in English and Spanish, facilitating communication in diverse environments
Education
Languages
Summary
Experienced customer service representative with skills in technical troubleshooting, client engagement, and multilingual communication. Proven ability to handle multiple requests and provide effective solutions.
Key Achievements
- Provided network troubleshooting and verified hardware/software setup at Xerox
- Handled customer reimbursements, engagement, and satisfaction at Data mark
- Processed payments and set payment arrangements adhering to banking guidelines at Genpact
Experience
Customer Representative Tech
Providing network technical and network problem verifying proper hardware and software set up, Offer alternative solutions where appropriate with the objective of retaining customers, Stay current with system information, changes and updates
Promotions Rep
Multitask during busy times and utilize the systems in place to help customers, with the reimbursements available such as the point building engagement and satisfaction
Collector
Bank and legal guidelines and following the correct procedures of setting payment arrangements or processing payments