This is my profileContact via CazVidMario
Call Center Specialist with 4+ years of bilingual customer service experience
Contact
Competencies
Effectively communicated with English and Spanish-speaking clients and technicians, ensuring clarity and service quality.
Provided support and resolved issues related to warranties, claims, and appliance troubleshooting for diverse clients.
Managed data entry tasks, processed payments, and coordinated communication between clients and service providers.
Communicated technical information about appliances and HVAC systems, supporting diagnostics and services.
Education
Languages
Summary
Dedicated call center professional with over 4 years in bilingual customer service, adept at handling technical inquiries, claims, and payments. Skilled in communication, data management, and resolving customer issues efficiently.
Key Achievements
- Handled diverse customer inquiries and technical consultations regarding appliances and HVAC systems at BETTER BUSINESS.
- Managed claims and warranty processes involving communication with customers and technicians at ELITE HOME WARRANTY.
- Executed extensive data entry and payment processing, enhancing operational efficiency across roles.
Experience
ASESOR DE CALL CENTER BILLINGUE
I HAVE TO RECIEVE CALLS AND MAKE CALLS., TALK TO CERTIFIED TECHNICIANS, ABOUT ALL TYPE OF APPLIANCES AND HVAC SYSTEMS., SEND AND RECIEVE EMAILS TO DIFFERENT COMPANIES ABOUT DIFFERENT CUSTOMERS AND PAY THE TECHNICIANS FOR THE LABOR THEY PERFORMED., DO ALOT OF DATA ENTRY AND PAYMENTS.
ASESOR DE CALL CENTER BILLINGUE
I HAVE TO TALK TO CUSTOMERS AND PROVIDE THEM WITH THE CLAIM THAT THE CREATED WITH US., RECEIVE CALLS AND TALK TO CERTIFIED TECHNICIANS AND GET FROM THEM THE INFORMATION ABOUT WHAT IS WRONG WITH THE CUSTOMERS APPLIANCE, AIR CONDITIONER, OR WHATEVER THEY HAVE UNDER THEIR HOME WARRANTY.