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Mariko
Medical Scheduling Specialist
Contacto
Competencias
Experiencia demostrada en CSAT & NPS Optimization.
Experiencia demostrada en First Contact Resolution (FCR).
Experiencia demostrada en Churn Reduction.
Experiencia demostrada en SLA Management.
Experiencia demostrada en Zendesk.
Educación
Resumen
Medical Scheduling Specialist buscando nuevas oportunidades
Experiencia
Medical Scheduling Specialist
Managed end-to-end medical appointment scheduling for patients across California, ensuring high accuracy and adherence to healthcare protocols.. Handled high-volume inbound inquiries via phone and digital channels while maintaining strict data privacy standards and high customer satisfaction.
Energy Customer Advisor
Provided specialized customer support for electricity services, resolving billing, service inquiries, and account updates with high resolution efficiency.. Conducted needs assessments to guide customers on optimal energy service options and account retention.
Customer Experience / Remote Operations Specialist
Delivered omnichannel support, resolving complex customer inquiries and maintaining high satisfaction metrics.. Managed ticketing systems and customer escalations with empathy, speed, and cross-functional coordination.
Virtual Operations Specialist (VO Specialist)
Handled 80+ daily customer interactions across email, chat, and phone.. Optimized the knowledge base to reduce average response time.
Sales Support Specialist
Managed Salesforce CRM tracking B2B client touchpoints, technical tickets, and account health scores.
Project Manager Operator (PMO)
Processed orders via SAP, phone, and CRM while maintaining 2-hour SLA response times for RMA and billing requests.