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Maricarmen

Sales Support Coordinator (SSC FindLaw)

Contact

Bucerías, Nayarit, Mexico
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Competencies

Customer ServiceAvanzado

Delivered personalized and polite assistance to diverse customer interactions across multiple roles.

Scheduling & Travel CoordinationAvanzado

Managed complex travel arrangements, meetings, and event planning for executives in various organizations.

Data Management & Administrative SupportAvanzado

Handled invoicing, petty cash, correspondence, and documentation using office and company-specific tools.

Project Management & CRM ToolsIntermedio

Utilized Wrike and Salesforce to create, track, and update sales cases and project workflows.

Team & Stakeholder LiaisonIntermedio

Coordinated with IT, HR, and external contacts to ensure office and client needs were met efficiently.

Education

Psychology
Universidad del Valle de México (San Rafael)
High school
SEP CENEVAL
Bilingual Secretary
La Villa English Academy

Languages

EnglishFluent

Summary

Experienced in sales support, travel coordination, client relations, and office administration across legal, corporate, and healthcare industries.

Key Achievements

  • Supported sales team with administrative duties, including scheduling and customer inquiries
  • Managed account reinstatements and product profile updates for law firms
  • Prospected potential customers and created cases on Salesforce to support sales processes

Experience

Sales Support Coordinator (SSC FindLaw)

THOMSON REUTERS SERVICES SA DE CV / VANGTEL MEXICO, SA DE CV
Sep 2022 - Jul 2025

Post -Sale follow up, Complete administrative duties for the sales team, like scheduling appointments, answering customer ́s questions and providing customer detail information, Manage the reinstatement process for canceled accounts/ads, Support implementation of new products and services, Product...

Driver support representative

CONCENTRIX
Sep 2021 - May 2022

Ability to use a computer while wearing a telephone headset and take notes at the same time, Ability to deal with different drivers (customers), resolve the customer's issues while on the phone to completion, Support EV drivers to start a charging session, Support EV drivers to stop...

Executive assistant of commercial area

GRUPO MEXICO
March 2017 - June 2018

Schedule management travel, appointments and update calendars, Responsible for executives ́ personal payments (rent, credit cards, tuition fees, auto insurance, car service), Request work permits and visas, Follow-up on customers ́ needs, General office responsibilities including filing, faxing,...

Executive Secretary, receptionist, human resources assistant and buyer

ACCORDFARMA
February 2014 - August 2016

Receive and register visitors, Schedule management travel, appointments and update calendars, Responsible for general manager ́s personal payments (rent, tuition fees, credit cards, etc.), Follow-up on customers ́ needs, Providing telephone coverage, assisting callers and conveying detailed...

Executive Secretary

IMPORTADORA Y DISTRIBUIDORA KRYSTAL CENTURY GROUP S.A. DE C.V.
April 2012 - August 2012

Direct and frequent contact with customers, Follow up emails and customers ́ needs, Handle customer interactions (50+ per day), giving detail, personalized, friendly & polite service to ensure customer retention, Ability to explain different charges on an invoice, Build relationships and...

Executive secretary

UNAM ECONOMIC RESEARCH INSTITUTE
September 2000 - August 2002

Schedule management, Airplane tickets and hotel reservations, Organize meetings, courses, seminars, press conferences and book presentations, Frequently contact with universities and investors (domestic and foreign), Manage petty cash

Skills

Customer ServiceScheduling & Travel CoordinationData Management & Administrative SupportProject Management & CRM ToolsTeam & Stakeholder Liaison
Published on CazVid - May 17, 2026
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