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Maribel
Customer Service Representative
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Competencies
Demonstrated experience with Bilingual Customer Service.
Demonstrated experience with Order Management.
Demonstrated experience with Refunds & Product Replacements.
Demonstrated experience with Payment Troubleshooting.
Demonstrated experience with Customer Assistance.
Education
Languages
Summary
Professional profile
Experience
Customer Service Representative
Provided customer service in English and Spanish to customers, Independent Business Owners (IBOs), and prospective customers.. Assisted with product searches, orders, replacements, refunds, and general account/platform questions.. Processed refunds within authorized limits and created cases for refunds requiring review by specialized departments.. Processed product replacements and documented follow-up actions.. Helped customers locate products using item numbers/product codes and assisted them in adding products to their shopping carts.. Guided customers through checkout and payment-method selection and troubleshot declined card transactions.. Provided step-by-step assistance to help customers complete orders correctly and receive products within the required timeframe.. Documented customer interactions and actions taken in company systems.
Sales Representative
Assisted customers with HP computers, printers, and related equipment and services.. Identified situations where customers could not resolve equipment issues and explained available paid technical-support services.. Provided customer assistance while supporting sales of HP support services.
Customer Service Agent
Assisted customers with package tracking and shipment-related inquiries.. Scheduled package pickups and provided information regarding shipment status.. Resolved customer requests while maintaining accurate service information.
Owner
Managed institutional food-service operations and client relationships.. Coordinated menus, food-service activities, personnel, and day-to-day administrative responsibilities.. Provided services to organizations including CARSA, Kontein, ISNA, Facela, RR Donnelley, Colegio Don Bosco, and Fibertex.
Nutrition & Food-Service Positions
SIGMA — Nutritionist in charge of supervision of food services for employees throughout the corporation (2002–2004).. Inversiones Adonai — Nutritionist, Hospital de Maternidad (2002).. Los Teques — Nutritionist in charge of supervision of agencies (2000–2001).. La Cocinita Lebuffet — Administrative Nutritionist, Hospital Zacamil (1999–2000).